Shipping policy

 

Shipping Policy

Thank you for shopping with us! We aim to provide a smooth and reliable delivery experience across the UK. Please review our shipping policy below for important information about how and when your order will be delivered.

📍 Shipping Locations

We currently ship within the United Kingdom only. Unfortunately, we do not offer international shipping at this time.

🚚 Shipping Methods & Delivery Times

Shipping Method Estimated Delivery Time Cost
Standard Shipping  2–4 business days £2 on orders £1 To £30
Express Shipping 1–2 business days £0 on order over £30

Please note: Delivery times are estimates and may be affected by factors such as public holidays, weather, or courier delays.

📦 Order Processing

  • All orders are processed within 1–2 business days (Monday–Friday, excluding bank holidays).

  • Orders placed after 2pm will be processed the next working day.

  • You will receive a confirmation email with tracking details once your order has been dispatched.

📬 Delivery Issues & Delays

If your order hasn’t arrived within the expected timeframe:

  1. Double-check your shipping address for accuracy.

  2. Check for delivery attempt notes or with neighbours.

  3. Contact us at [your email] with your order number so we can investigate.

❗Undeliverable Packages

If a package is returned to us due to an incorrect address or failure to collect, you may be responsible for the re-delivery cost.

💬 Need Help?

If you have any questions or special delivery requests, feel free to contact us at:
📧 sales@radiantrootsltd.co.uk
📞 +44 7480673257

Let me know if you'd like to include things like local delivery, pickup options, or eco-friendly shipping practices.